Delivery & Refunds
Last updated: August 2026
Delivery
ASA Speech Pro, ASA Text Pro and ASA Speech Recognition are digital software and subscription services. There is no physical shipment. After your payment is confirmed, your subscription or purchased credit is provisioned electronically in your user account and is available immediately in your dashboard and in the desktop application. For ASA Speech Recognition, access is provided electronically through your ASA account: your trial or licence status and subscription entitlement are activated for your account and become available in the browser extension once you sign in.
Subscription cancellation
You can cancel your subscription at any time from your account. Cancellation only prevents the next renewal: a subscription that has already been paid for stays active until the end of the current billing period. Cancellation does not retroactively cancel or refund an already paid billing period. No additional or cancellation fees apply.
ASA Speech Recognition
ASA Speech Recognition is a separate digital subscription product (monthly EUR 9.99 net, annually EUR 99.99 net, plus applicable tax) and is covered by the same delivery and cancellation rules set out on this page. It also includes a free three-day trial granted through your ASA account, which requires no payment method, is not billed, and does not convert into a paid subscription automatically. To continue using the product after the trial you must choose and pay for a paid monthly or yearly subscription yourself.
Cancellation is not a refund
Cancellation and refund are two different things. Cancellation prevents the future automatic renewal and leaves your already paid access in place until the end of the paid period. A refund is the repayment of an amount that has already been charged. A normal cancellation therefore does not automatically result in a repayment of the period already paid for.
Refunds — ASA Speech Pro and ASA Text Pro
Once the purchased access has been activated or made available, we do not provide voluntary refunds. In particular, no voluntary refund is provided solely because the customer did not use the product, used only part of the billing period, changed their mind, forgot to cancel before a renewal, or no longer needs the product after purchase. If the service is materially non-functional due to a demonstrable technical fault attributable to ASA, you must first contact support and allow us a reasonable opportunity to investigate and correct the issue. If the contracted core functionality cannot be restored within a reasonable period, an appropriate remedy, including a refund where applicable, may be provided.
Refunds — ASA Speech Recognition / browser add-on
ASA Speech Recognition includes a 3-day free trial that allows you to evaluate the service before paid access begins. Once paid access has been activated or made available, payments are generally non-refundable. No voluntary refund is provided solely because the customer did not use the service, used only part of the billing period, changed their mind after the free trial, decided after the free trial not to continue using the add-on, or failed to cancel before renewal. If the service is materially non-functional due to a technical fault attributable to ASA, the customer must first contact support and allow ASA a reasonable opportunity to investigate and correct the issue. If the contracted core functionality cannot be restored within a reasonable period, an appropriate remedy, including a refund where applicable, may be provided.
Statutory consumer rights
The rules above describe our voluntary refund policy as a business practice. They are not a statement that refunds are excluded under all circumstances. Nothing in this policy limits mandatory statutory consumer rights or remedies that cannot legally be excluded, including rights arising from non-conformity of the digital service and, where applicable, statutory withdrawal rights.
Refund requests and incorrect charges
Refund requests can be sent to info@asapeechpro.com. Duplicate charges, incorrect charges and other justified requests are reviewed individually by our support team and corrected where justified.